Privacy Policy
At Sofa Cleaner, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By engaging with us, you agree to the practices described in this policy.
Information We Collect
We collect various types of information to provide and improve our services to you. The types of data we collect include:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Transactional Information: Details about the services you request, appointments, and payments.
- Technical Data: IP addresses, browser type, operating system, and browsing behavior on our website.
- Usage Data: Information on how you interact with our website and services.
How We Use Your Information
We utilize the collected information for various purposes, including:
- Service Provision: To schedule and perform sofa cleaning services according to your requests.
- Customer Support: To respond to inquiries, provide support, and resolve issues.
- Communication: To send updates, promotional materials, and important information related to our services.
- Improvement: To analyze usage patterns and improve our website and services.
- Security: To monitor and protect against fraud, unauthorized access, and other security threats.
Data Sharing and Disclosure
Your information is protected and will not be sold or shared with third parties except in the following circumstances:
- Service Providers: We may share your information with third-party vendors who assist us in operating our business, such as payment processors and service scheduling platforms.
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure servers, and regular security assessments to protect against unauthorized access, alteration, disclosure, or destruction of your data.
Your Rights
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and tailor our services to your needs. You can manage your cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website. We encourage you to review this policy periodically.
International Data Transfers
If you are accessing our services from outside the country where we operate, please be aware that your information may be transferred to and maintained on servers located in other jurisdictions. We take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Consent
By using our services and providing your personal information, you consent to the terms outlined in this Privacy Policy.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us through the appropriate channels provided on our website.
Effective Date: April 27, 2024